Right now I received an email as response to some user feedback I entered in the contact form of an amazon marketplace dealer. There I asked why I have to pay four times for shipping when there is absolutely no reason to ship them separately.
In essence, the answer stated something like:
"You did not enclose any reference id. To process your request please give us this information."
Well, ok, I don't know why my order should be any different from all the other orders this company receives. My understanding is that this is a company policy thing and therefore every customer is ripped off when ordering more than one book at a time.
Anyways, what really makes me mad is when people/companies send email from no-reply-addresses. Even better when they request an answer.
Dear amazon marketplace dealer please take a look at another post by Seth Godin.
The post in essence: Either communicate or don't, but don't pretend.
Thanks!
UPDATE:
After providing the required information via the online contact form (due to the lack of a response address) I was told that the amazon system calculates this automatically and that there is no possibility to change that.
I also received a goodwill refund for parts of the shipping costs. Probably not worth the effort (as in: money saved) but if every customer does as I did maybe something will change? Did I already find my way of changing the world?
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